BOARDING FAQ

A: First, visit websites, ask pet owning friends, and then visit any facility you are considering. Ask where your pet will sleep and exercise. Easdale is recommended by many of the Akron area vets. Also, check out the Better Business Bureau of Akron where we are A+ rated since 2014! Surf the web and read testimonials and reviews here and on other sites.  See our blog for more info on why you should choose Easdale!

A: Yes. Our home is located on the property. One of our buildings is an addition to our home and we do check on the guests at night. Living onsite does not mean we are staffed 24/7 for pick up or drop off. (We run errands during our off hours too.) It does mean your pet will receive care and attention even if the office is closed. If there is a power outage, storm or other event, we are here to take appropriate action to keep your pet safe.

A: We have decades of experience in animal and pet care. We carefully select our techs to hire based on career goals to stay involved in pet or animal care careers, compassion, professionalism and ethics. Each starting employee is partnered and mentored by an experienced pet care technician. Written checklists and operations guides are used to teach the details of our various services.

A: Well, yes and no. If you are looking for the best value for quality pet care for your dog, the answer is YES we are the most for the money in Akron pet care. If you compare our standard of care, we are a bargain. If you are just shopping price for the least expensive kennel, where your dog will stay in a small cage, on wet floors, never outside, alone at night, cared for by teenagers who have no special training or interest in pet care, then the answer is definitely NO, we are not the cheapest place you will find.

A: Absolutely! We have had guests for several months. Our enriched environment with natural views of woods and meadow, individual attention, and grooming services more closely approximates a home environment. We offer a monthly discount rate of 15% off if a 50% deposit is made at the time of check in. For more than one month, each month must be prepaid before it starts. Just to help out, we define a month as any stay that is 20 days or longer. Any unused balances will be refunded if the day of check out is earlier than planned.

A: Sure, we have indoor areas that are large enough to comfortably fit multiple dogs (depending on their size, of course). Our monthly discount rate may be useful because we count each dog for the total number of days, for example: 2 dogs for 10 days is 20 days, 3 dogs for 7 days is 21 days, and so on. Please note: If you have requested that the two dogs sleep in the same area, you accept full responsibility for anything that happens between the two dogs. If we sense there is a potential issue, we reserve the right to place the two dogs in separate rooms. Safety is always our primary concern.

A: We start early at Easdale with 6:30 exercise periods to go potty, then eat breakfast.  Naturally, we follow your instructions if they are different from our regular routine. After breakfast dishes are collected, runs are cleaned, and water is refreshed, we start our office hours, bathing, and special activities such as Trail Walks, One on Ones, the Ball Park, Poolside, and Paw Paint Art Classes. Our guests have free access to individual exercise areas overlooking meadow and woods during the summer and are let out every 2-3 hours during colder weather to keep warm inside. All buildings are heated in cold weather with natural gas heat. After closing, we will start evening feeding, refresh waters, and clean again.  In the evenings and during the night we have subdued lighting and play music, often classical NPR, to keep our guests calm and rested.

A: Easdale is unique in offering Trail Walks with Photo, the Ball Park, PawPaint Art Classes, Poolside, and One on One sessions. I. For descriptions and photos, Click Here. The One On One time can be tailored to your pet’s favorite activities such as hanging out at one of the many park benches we have for some petting, coat brushing, ball throwing, or special requests.

A. We provide Blankets, Nylabone/Benebone type chews for dogs who are appropriate with them, food bowls we can fully sanitize between meals, and buckets for clean fresh water as needed. 

Feel free to bring a few toys or treats you would like them to have during their stay. Blankets are also welcome but we ask you not bring large dog beds over a 36x40in, or 36in or larger in diameter as they do not fit in our runs when accounting for door space as well as room for buckets and bowls. Exceptions for Giant Breeds can be made as they are reserved into one of our three giant breed spaces.

Please be sure not to bring anything irreplaceable, expensive, or special! We cannot guarantee any items will be returned in the same condition or at all in cases where they are damaged severely or lost.

Please do not bring anything made of glass, rope, ceramics, hard bones such as femur bones, and other items that can potentially break, injure, or be unsafely ingested by your dog during their stay when not directly supervised.

A: Naturally, there can be nearly as many reasons as there are pets, so we treat your pet as an individual, NOT like one of the pack. Our goal is to provide fun and safe care so you need not worry during your travels and personal events:

• We’re having a PARTY!
• We are having the hardwood floors refinished.
• Our daughter just had our first grandchild; we are going to see the baby!
• The exterminators will be spraying pesticides that are dangerous to our pets!
• Two weeks’ cruise in the Carribean for February—we’re so excited!
• Our aunt dislikes our dog and she is coming to stay with us for a week!
• The realtor promised our closing in 10 days!
• My wife’s in labor—we’re going to the hospital NOW!

Hey, we got this—don’t worry about your pet when you have major life events. It’s what we do.

A: We use mild enzyme cleaners. They are safe for pets and humans and also are effective disinfectants against common diseases. Our floors are quickly dried to keep your pet warm and dry also.

A: For the Summer, between school years, we typically are fully booked at least a month to two ahead.

For Holidays and Local Events we are often booked two to three in advance. We are a small and personal facility so we tend to book ahead since we have a more limited amount of dogs we can care for, so it's never too early to get a reservation made! 

Cancellations must be made a minimum of 72 hrs in Advance for no penalty.

There is no charge for a last minute cancellation, however any cancellation within 72hrs of the Drop off Date will be noted in a customer’s account.

“Three Strikes You’re Out” - Three No Call No Show instances will result in a do not board notice on account and stays will be denied. 

Cancellation notices must be made via our website contact form, may be sent by email to easdale.the.best.pet.care@gmail.com , or sent by text message at our typical phone number 330-666-2004.

Please do not call for cancellations as we do need a record of date and time submitted.

A: Our office is open 44 hours a week. When we are closed we are feeding our guests, spending time with them, and settling them in. New arrivals would keep everybody too excited and stressed out to eat or sleep well.  Because of our dedication to living on the property, we still need time for family meals, events, and to run errands.  It’s more important to us that we consistently care for your pet the right way; unfortunately it sometimes makes an inconvenience for drop off or pick up. That said, we do try to accommodate for family or health emergencies.

A: Probably not as this is not uncommon. Guests are NOT in group settings with other dogs unless they are from the same family and the owner has said they are OK together. If your pet shows aggression to other dogs as they walk by, we can block the view and use an end run with no close neighbors. Our mission is to treat your pet like an individual, not like one of a pack.

If your dog shows aggression towards people, please tell us. We can set up boarding so that the owner escorts the pet to and from his place. If we are able to complete feeding, basic care and cleaning using the divider door to segregate areas being worked on, all will work out. Safety for both your pet and our staff is paramount and we may need to decline the reservation with unusually aggressive pets.

• Female Dogs in season
• Pets with open wounds, or those actively healing from surgery or injuries. 
• Pets with an active infection being treated with antibiotics due to a respiratory or digestive illness. 
• Pets with Severe Human Aggression or those who develop this behavior during stay. 
• Dogs willing to bite, pull, or otherwise damage chain link fencing.
• Pets with a visible limp or other injury that is not related to age, arthritis,  or other known causes. - Chronic conditions which are not harmful be disclosed before drop off and anything as a result of said condition will not be covered by health warranty. 
• Pets who require essential medication, where a dose cannot be late or missed, to be given directly into their mouth who refuse food or the treat with medication. We are unable to force a pet to take medication. 
• Pets in a visible state of neglect or abuse as determined by management staff.